Updated 03/11/2022

Definitions & Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Company: When this policy mentions “Company”, “we”, “us” or “our” it refers to Tileanna ltd, Naas Industrial Estate that is responsible for your information under this Return & Refund Policy
  • Customer: Refers to a company, organization, or individual that purchases products from us in any capacity
  • Service: refers to any service provided Tileanna ltd to a customer, including supply of products & delivery.
  • You: A person or entity that is a customer of Tileanna ltd 

Returns & Refunds Policy

Thanks for shopping at Tileanna. We appreciate your continued support of our business and want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions that occur with our company. By placing an order with us, you agree to the terms set forth below in our returns & refund policy, along with in our privacy policy.
If there is something wrong with the product you bought, or if you are not happy with it, you have 30 days to return & refund your item. This applies to products which don’t offer a warranty with purchase.

If you would like to return a product, we accept returns if the following conditions are met.

  • The product is damage free. If the product is found to be damaged upon return to us, and no longer in a resaleable condition, we will not process your refund.
  • The original purchase receipt is provided. If you cannot supply the original purchase receipt for the product you wish to return, then we cannot process the return.
  • The product is returned to us unopened and in its original packaging. For your return to be processed, products must be returned in their original packaging
    We at Tileanna commit ourselves to serving our customers with the best products. Every product that you choose has been thoroughly inspected, checked for defects, and packaged with the utmost care.

We carry out thorough quality control checks before processing your ordered item. We take the utmost care while packaging your order to ensure items won’t get damaged during transit. Please note that Tileanna is not liable for damages that are caused to items during transit or transportation. If your item was damaged during transport, please contact a member of our team.

Tile Returns

We are happy to offer returns on full boxes of unused tile as long as the product meets the conditions listed below. 

  • The tiles are retuned unopened with the original packaging intact.
  • The batch code of the tile matches the current batch code that we have in stock (batch codes that do not match our current stock cannot be restocked as minute differences in shade and tone can occur across batches as a result of the production process).  


Return Delivery Cost

Tileanna is not responsible for return shipping costs. If you wish to return an item, please contact a member of our team to discuss our return shipping policy.

Product Availability and Limitations


At Tileanna we are committed to fulfilling every order we receive. Sadly, there are times when we may not have the products that you ordered in stock or may face some issue with our inventory and quality control. In such cases, we will offer you a choice between similar alternative product or a full refund. If this occurs, you will be notified about the change in order status in advance of delivery.

If you have purchased via online payment, then you will be fully refunded in full once our team confirms cancelation of your order.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our return & Refund Policy and agree to its terms

Changes to Our Returns & Refunds Policy.

Should we update, amend, or make any changes to our Return & Refund Policy so that it accurately reflects our services and policies, these updates, amendments, or changes will be posted here. If you continue to use our service, you are bound by our updated Returns & Refunds Policy.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, please don’t hesitate to contact us and we will discuss any of the issues that you are experiencing with our product.
Contact us via Phone:
(01) 905 3101
Contact us via email:
Visit us in Person
- Tileanna, Naas Industrial Estate, Naas, Co Kildare. W91 FW64