Definitions & Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:
Returns & Refunds Policy
Thanks for shopping at Tileanna. We appreciate your continued support of our business and want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.
If there is something wrong with the product you bought, or if you are not happy with it, you have 30 days to return & refund your item. This applies to products which don’t offer a warranty with purchase.
If you would like to return a product, we accept returns if the following conditions are met.
We carry out thorough quality control checks before processing your ordered item. We take the utmost care while packaging your order to ensure items won’t get damaged during transit. Please note that Tileanna is not liable for damages that are caused to items during transit or transportation. If your item was damaged during transport, please contact a member of our team.
We are happy to offer returns on full boxes of unused tile as long as the product meets the conditions listed below.
Return Delivery Cost
Tileanna is not responsible for return shipping costs. If you wish to return an item, please contact a member of our team to discuss our return shipping policy.
Product Availability and Limitations
At Tileanna we are committed to fulfilling every order we receive. Sadly, there are times when we may not have the products that you ordered in stock or may face some issue with our inventory and quality control. In such cases, we will offer you a choice between similar alternative product or a full refund. If this occurs, you will be notified about the change in order status in advance of delivery.
If you have purchased via online payment, then you will be fully refunded in full once our team confirms cancelation of your order.
By using our platform, registering an account, or making a purchase, you hereby consent to our return & Refund Policy and agree to its terms
Changes to Our Returns & Refunds Policy.
Should we update, amend, or make any changes to our Return & Refund Policy so that it accurately reflects our services and policies, these updates, amendments, or changes will be posted here. If you continue to use our service, you are bound by our updated Returns & Refunds Policy.
If, for any reason, you are not completely satisfied with any good or service that we provide, please don’t hesitate to contact us and we will discuss any of the issues that you are experiencing with our product.
Contact us via Phone:
(01) 905 3101
Contact us via email: firstname.lastname@example.org
Visit us in Person
- Tileanna, Naas Industrial Estate, Naas, Co Kildare. W91 FW64